Support Details

BLM offer three levels of support to suit the range of budgets and applications which the product suite encompasses; Support is arranged annually for enduring licencing or bundled with lease licencing.

Level 1: Access to the web support area, forums and one of four software upgrade per annum. An email support service is also available. This package is aimed at the pro-sumer or light, non-critical user.

Level 2: Access to the web support area, access to two of the 4 annual software updates per annum. Telephone and email support during UK office hours Monday to Friday 9am to 6pm. This package is ideal for professional broadcast facility or media operation.

Level 3: Access to the web support area, access all software updates. Additionally full telephone and remote access support is provided within a service level agreement structure. This package is ideal for professional mission critical operational facility in which service availability is crucial. SLA packages and pricing are entirely bespoke; please contact your account manager or the sales office for more information.