Support Details

BLM challenges the orthodoxies of traditional software support packages, and support provision generally in the broadcast and media technology sector. Miura Support and Service packages are simple and built to fulfil your operationally critical needs but structured so your business can stay up to date with the latest software features as they are made available, and take additional technical support on a straightforward a pay per use basis.

• Stay Up to Date provides users with access to the web support area, forums / knowledge base and access to all software update releases (minimum of 2 per year) for the selected products; meaning you stay up to date with the latest features for your Miura tools. Up to Date is the minimum support package and is charged annually.
• Service Support provides configuration support, traditional issue ticketing with guaranteed response times, as well as telephone and remote access support during UK office hours Monday to Friday 9am to 6pm. Service Support is on a pay per use only basis not an annualised percentage. Operators purchase support and system configurations time packages and these are drawn on as required. Naturally any unused service support time is carried over to the next period and we don't charge you for issues attributable to the tools - not that we think you will find any!
• BLM also offer fully managed Service Level Agreed packages for mission critical operations where service availability above the standard '5-nines' is crucial SLA packages and pricing are entirely bespoke; please contact your account manager or the sales office for more information.